Introduction
Welcome to Luro. These Terms of Service govern your access to and use of the Luro platform, including our website, mobile applications, and services. By accessing or using Luro, you agree to comply with and be bound by these terms.
Terms of Service
These terms explain how you can use Luro and what you can expect from our laundry pickup and delivery platform.
Services
Luro provides a platform that connects customers with laundry service providers for pickup, cleaning, and delivery of garments and household fabrics. Luro may facilitate scheduling, communication, and payments related to these services.
User Responsibilities
Users agree to provide accurate information when creating accounts and scheduling services. Users are responsible for ensuring that garments provided for cleaning are suitable for standard laundry processes. Items requiring special care should be clearly communicated.
Users must not misuse the platform or engage in fraudulent or harmful activities.
Payments
Payments for services may be processed through supported payment methods available on the platform. By submitting payment information, users authorize Luro to process payments for services requested.
Prices may vary depending on the type and quantity of laundry services selected.
Service Availability
Luro strives to provide reliable services but does not guarantee uninterrupted availability. Service availability may depend on location, partner availability, and operational circumstances.
Limitation of Liability
Luro works with professional laundry partners to ensure high standards of garment care. However, Luro is not responsible for damage resulting from undisclosed garment conditions, manufacturer defects, or improper labeling.
To the maximum extent permitted by law, Luro shall not be liable for indirect or consequential damages arising from the use of the platform.
Account Termination
Luro reserves the right to suspend or terminate accounts that violate these Terms of Service or engage in fraudulent or abusive behavior.
Changes to Terms
Luro may update these Terms of Service from time to time. Continued use of the platform following any changes constitutes acceptance of the revised terms.
Contact Information
For questions regarding these Terms of Service, please contact:
support@luro.com
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