This Privacy Policy explains how Luro collects, uses, shares, and protects personal information, including location information, when you use our platform and mobile applications.
Last Updated: August 19, 2026
Luro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, retain, and safeguard information when you use the Luro website, platform, and mobile applications.
By using Luro's services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our services, Luro may collect the following categories of information:
We may collect technical information necessary to operate and improve our services, including device information, operating system information, application information, browser information, IP address, and information about how you interact with our services.
Important information about location access and collection
Luro may access and collect location information from your mobile device when you grant the application permission to access location services.
Depending on the permissions you grant and the features you use, Luro may access:
Location information may be used to provide and support Luro's location-based services, including:
Where background location permission has been granted, Luro may access location information while the application is not actively displayed on the screen when necessary to support location-based functionality associated with an active service or service request.
Background location is not intended for advertising purposes. It is used to support the location-dependent functionality of the Luro service.
You can manage, restrict, or revoke location permissions at any time through your Android device settings. If you disable location permissions, certain location-based features may not function properly or may become unavailable.
Information collected by Luro is used to operate, maintain, and improve our services. This may include:
Luro may share information that is necessary to provide requested services.
Information necessary to fulfill a service request may be shared with cleaners, laundry partners, delivery personnel, or other service providers involved in fulfilling that request.
Where necessary to provide location-based services, location information may be made available to the relevant customer, cleaner, service provider, or other party involved in fulfilling an active service request.
Luro does not sell users' personal information to third parties.
Information may also be disclosed when required by law, legal process, or governmental authorities, or when reasonably necessary to protect the rights, safety, security, or integrity of Luro, our users, or the public.
Luro may use your phone number, email address, or device notification functionality to communicate with you about your account, service requests, payments, support requests, and other important service-related information.
You may control notification permissions through your device settings.
Where supported by the application, Luro may use device phone and communication functionality to facilitate communications related to service requests between users and service providers.
The application may request phone-related permissions where necessary to provide these communication features.
Luro implements reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Luro retains personal information only for as long as reasonably necessary to provide our services, maintain user accounts, fulfill legitimate business purposes, resolve disputes, enforce agreements, and comply with applicable legal obligations.
Location information is retained only as necessary for the relevant service functionality and legitimate operational purposes.
Depending on applicable law, users may request access to, correction of, or deletion of their personal information.
You may also manage application permissions, including location, notifications, and phone-related permissions, through your device settings.
Please note that disabling certain permissions may prevent some Luro features from functioning correctly.
Requests regarding personal information may be directed to our support team using the contact information below.
Luro's services are not intended for children who are not legally permitted to use the service. We do not knowingly collect personal information from children in violation of applicable law.
Luro may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be published on this page and the "Last Updated" date will be revised.
If you have questions, concerns, or requests regarding this Privacy Policy or Luro's handling of personal information, please contact us:
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